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News story

News story




5 October 2017

University of Wolverhampton and SmartTask selected as finalists for Best Use of Technology category in the European Cleaning and Hygiene Awards

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SmartTask is helping to better 
performance manage staff and 
improve employee accountability
SmartTask is helping to better performance manage staff and improve employee accountability

University of Wolverhampton and SmartTask have been selected as a European Cleaning and Hygiene Awards 2017 finalist for the adoption of an advanced employee scheduling and remote workforce management solution. The joint initiative has been shortlisted in the Best Use of Technology category having achieved an increase in jobs per day by a third, as well as helping better performance manage staff and improve employee accountability.

“SmartTask is helping the University of Wolverhampton to take control of their cleaning teams and improve the quality of the services they deliver, so being selected as finalist in this prestigious award is recognition for the success we have achieved,” explains Paul Ridden, CEO of SmartTask. “The solution combines proof of attendance, performance reporting and electronic auditing providing added visibility and control over the cleaning operation at three main campus sites.”

The University of Wolverhampton’s team of 25 in-house day cleaners are issued with NFC-enabled smartphones installed with the SmartTask app at the beginning of each shift, scanning start and end times using personal log-in cards to confirm attendance. This enable the University to quickly identify any missed shifts, so alternative arrangements can be made, while providing an accurate record of working hours for operational reporting and payroll.

Using the smartphones to access SmartTask, cleaners can then view an electronic list of their work schedule. RFID tags have been installed at 380 toilet facilities across three campuses, so cleaners simply have to scan the smartphone over the tags at each location to register the completion of work. Using the added insight provided by SmartTask, the University was able to better understand cleaning requirements and identify where under-utilisation of resources existed. As a result, it has been able to adapt working schedules to make best use of cleaning staff and boost productivity.

The central Estates and Facilities team is now able to gain an accurate view of all activity through its advanced reporting capabilities, taking advantage of a range of reports to analyse performance and maintain complete operational transparency. It has helped put in place consistent management KPI’s as well as providing a means of gathering the data by which they can be measured. This is simplifying evidence-based employee performance management, while making it possible compare and contrast different teams to identify inefficiencies or areas of improvement.

Supervisors are also using electronic forms via SmartTask to undertake work audits and a number of checks, such as checks at all store rooms in line with Control of Substances Hazardous to Health (COSHH) regulations. The COSHH risk assessment is required by law for the possession or use of hazardous chemicals, which must be completed before work begins and prior to a chemical being brought into a university. SmartTask is enabling the capture and storage of critical information electronically, replacing an inefficient paper-based system and providing immediate access to historical data.

Sandy Shaw, Campus Operations Manager, Estates and Facilities commented: “SmartTask is helping us take control of our remote teams, making sure they are operating safely in accordance with our precise operational requirements. As a result, we are delivering higher levels of compliant service by making the most of our FM teams, while streamlining administrative and management processes to target cost, time and resource efficiencies.”

There were over 140 entries and the competition was very tough, but University of Wolverhampton and SmartTask was judged to be among the very best entrants. The award winners will be announced at a gala dinner at the Parco dei Principi Grand Hotel in Rome on 9 November.

Further information:

Jonathan Symons
info@jasper-biz.com
+44 (0)20 8654 7618