The managed, out-of-hours control room service increases protection of remote security teams

SmartTask has teamed up with Video Receiving Centre Ltd (VRC) to launch a managed control room service, so security businesses can effectively monitor out-of-hour guard check-calls, missed shifts and patrols. The Company has integrated its advanced employee scheduling and mobile workforce management software with VRC’s monitoring platform to ensure any raised alerts are responded to within just 180 seconds.

“For many smaller security firms, it is simply not viable to maintain an out-of-hours control room in-house to monitor the safety of staff and customer properties,” explains Paul Ridden, CEO of SmartTask. “Following demand from our customers, we have worked closely with VRC to develop a simple and affordable alternative that further enhances our workforce management software to provide increased protection for remotely-based security teams.”

The outsourced service will use VRC’s remote video response centre in Yate, South Gloucestershire, to monitor scheduled attendance, check calls and patrols and respond quickly to any alerts generated by SmartTask. The facility is NSI Gold Category II certified with a team of fully SIA trained personnel that have been vetted to the highest standard, which ensures outstanding customer care and technical support.

One of VRC’s operatives will now follow up any missed shifts, check calls or patrols within seconds, firstly contacting the guard and if an issue does exist a designated duty manager. This will offer security businesses using SmartTask a cost-effective means of gaining complete peace of mind that staff are safe day or night, while ensuring that their customers receive the highest levels of service.

James Smith, Director of Video Receiving Centre Ltd commented: “Using our cutting-edge monitoring technology has allowed us to integrate seamlessly with the SmartTask software. By combining these industry-leading solutions we are able to deliver added visibility and control for SmartTask’s customers, helping to overcome some of the operational challenges they face.”

SmartTask is an advanced and simple to use employee scheduling and mobile workforce management solution for the security sector that enables companies to better plan and manage their workers, so they are at the right place, at the right time. SmartTask combines intelligent rostering, live monitoring and integrated proof of attendance across both static and mobile teams, making it the ideal tool to improve operational control, enhance customer satisfaction, and support duty of care to staff.

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