We use cookies, but not for marketing purposes. View our privacy policy.

What happens if I decline cookies?

We don't use marketing cookies on this site. If you decline cookies, we will suppress any such cookies in future, but please note that the site also uses functional cookies as permitted under the UK's Privacy and Electronic Communications Regulations. For more information, see our Privacy policy page.

Accept cookies     Decline cookies      Reset     Close

News story

News story




27 October 2016

G&A Security boosts business development and streamlines operational processes using SmartTask

A high-resolution image is available for this press release.

File size: 0.75 MB

Click here to download.

 

Image file

G&A Security, a leading security guard business based in the North East of England, is using employee scheduling and remote workforce management solution SmartTask to win more business, enhance customer service and streamline administrative processes. In fact, G&A Security has already won a number of local and nationwide contracts as a result of its SmartTask-powered Guard Tour System, while taking advantage of advanced workforce scheduling, live visibility and historical reporting capabilities to reduce administration by 40 hours a month.

G&A Security selected SmartTask to replace a legacy patrol monitoring system that was no longer meeting its business and operational requirements. The company was looking for a workforce management solution that would underpin its Guard Tour System, which was developed to give customers unrivalled visibility by providing advanced proof of work, incident reporting and lone worker protection. G&A Security also wanted a tool that would help streamline back-office functions such as invoicing, payroll and employee scheduling.

A team of 30 static security guards use SmartTask installed on Android smartphones to raise alerts and submit incident reports. Call taking software captures and records working hours and status information, with each guard calling from their mobile device with a unique PIN and site number to book on and off of shifts or register an hourly check call. Scannable question or checkpoint tags can also be used at key locations around a site to monitor a particular security round or capture requested information such as “is the gate locked” or “how many vehicles are parked in the carpark”.

G&A Security monitors the security guards from its control room located at its headquarters in Darlington using SmartTask’s live view interactive dashboard. As a result, office-based controllers can monitor the attendance and safety of static team and respond quickly to any operational issues or security alarms. In addition, customers can access real-time and historical information via an online portal to gain peace of mind about the security of a building and confirm that guards are meeting agreed service levels.

“Our priority is to protect the welfare of our staff and the properties of our customers,” explained Jay Graham, Managing Director of G&A Security NE Ltd. “Using SmartTask we achieve complete visibility over our static guards, ensuring their safety at all times while giving our clients access to everything that our security control room can see. This is part of our commitment to being the best provider of security solutions and implementing systems that deliver a clear advantage over competitors.”

Meanwhile, SmartTask’s Intelligent Rostering is helping G&A Security streamline the planning and scheduling of guards. The company’s administrative employees are using the system to prepare weekly rosters quickly and efficiently, while the MySmartTask app enables guards to view their individual schedules and confirm availability to work shifts via their personal smartphones. Timesheet and billing data is also sent from the system to the company’s accounting system to ensure accurate and timely invoicing and payroll.

Jay Graham went on to say: “SmartTask is contributing to the rapid expansion of the company and making it possible for us to meet the high standards we set ourselves. We have worked closely with the team at SmartTask, taking advantage of their technology leadership and responsive service, to create a tailored solution that is adding real value to our business and clear benefits to our customers.”

Paul Ridden, Managing Director of Skillweb said: “SmartTask provides an integrated tool which combines intelligent rostering, live monitoring and integrated proof of attendance across teams of both static and mobile officers. This is helping organisations such as G&A Security to gain competitive advantage by achieving the highest levels of visibility and control over their guards, while enhancing workforce scheduling, reducing operational overheads and better servicing new and existing customers.”

 

 

 

 

 

 

 

 

 

 

 

Further information:

Jonathan Symons
info@jasper-biz.com
+44 (0)20 8654 7618