SmartTask will be used across a team of 80 manned guards

CBS Security & Remote Monitoring, a leading provider of electronic and physical security services, has upgraded its employee scheduling and workforce management with the adoption of SmartTask. The company will use the advanced software solution across a team of 80 manned guards that are located at 30 industrial and commercial sites to streamline operational processes, improve service delivery and enhance lone worker protection.

CBS will replace an existing workforce management system that was no longer meeting the needs of the business and had become costly and time consuming to operate. SmartTask will now be employed to better manage time and attendance, rostering and scheduling, and live monitoring requirements. The company is also exploring how SmartTask-enabled smartphone can be used as an effective alternative to its current tour management system.

SmartTask’s call taking software will effectively capture and record working hours, with guards calling from an approved telephone and inputting their unique PIN number at the start and end of each shift. Hourly check calls will also enable CBS to confirm the welfare of remotely-based staff from a 24/7 control room based at the company’s head office in Coleshill, Warwickshire. A live view interactive dashboard will provide a real-time overview of any issues – such as late arrivals or missed check calls – so CBS can respond effectively to ensure that compliance is achieved and customer satisfaction maintained.

The roster engine will also allow CBS to quickly and efficiently create weekly work schedules, based on known availability and preferred working hours, with designated shifts emailed to guards at a click of a button. Meanwhile, exportable time and attendance reports will be integrated with CBS’ accounting software to provide accurate payroll and billing data. This will help the company to effectively calculate customer invoices and verify timesheets based on actual hours worked.

Neill Pow, Operations Director at CBS Security & Remote Monitoring commented: “We selected SmartTask because it offers a highly-functional solution that is cost effective, reliable and easy-to-use. We also found the support provided by the team at SmartTask to be second to none, always responsive to our needs and listening to any feedback. The software is already improving visibility and control, meaning we can raise service levels and support duty of care to staff.”

Paul Ridden, CEO of SmartTask said: “Our employee scheduling and workforce management software is being selected by an increasing number of security businesses. It has become the solution of choice within the marketplace based on its ability to deliver proven operational improvements and efficiencies, while simplifying administrative and reporting processes.”

Further information:

Jonathan Symons
info@jasper-biz.com
+44 (0)20 8654 7618

« List all news stories
for year 2017