15 April 2021
Many couriers and home delivery drivers feel unsafe at work and one fifth have faced dangerous situations
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One in five (20%) home delivery professionals have been attacked or threatened by members of the public, while over a third (35%) feel at risk while they are out working alone, especially at night or when in isolated locations. These are the key findings of a survey conducted by lone worker protection specialist Peoplesafe that was completed by over 500 couriers and delivery drivers.
“These are hugely alarming statistics that highlight the dangers faced by home delivery operatives every day,” explains Naz Dossa, CEO of Peoplesafe. “These essential workers, who play such an important role within the UK’s supply chain – particularly throughout the pandemic and national lockdowns – deserve peace of mind that they are safe from any threat when they are working, but should the worst happen, someone is onhand to come to their aid.”
More than 20% of respondents are taking conscious steps to protect themselves while they are out on their delivery routes. Although most are relying on common sense to stay safe – locking doors, being aware of surroundings, varying routines and keeping in touch with people – others are using some form of safety equipment, such as mobile, alarm or camera devices.
“There is significant anecdotal evidence that suggests that couriers and delivery drivers have faced growing threats during the COVID pandemic, with well documented examples of hijackings, attempted thefts and road rage incidents. With this added risk they are feeling increasingly vulnerable when they are out making deliveries, so it is important that they have access to appropriate personal safety and smart PPE solutions,” concludes Dossa.
Peoplesafe is the market-leading lone worker service, trusted by over 2,500 organisations in the UK to protect their at-risk employees. The company’s solution provides drivers with peace of mind that support is on hand if they are attacked, threatened or injured, whether they are inside or outside of the vehicle. On average, raised alerts are answered by a controller at Its 24/7 Alarm Receiving Centre in under six seconds.
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